They have room for improvement.
Kcb is one of the top banks in Kenya. To be among the top, it must have done something right. I have an account with them but it has not been very active over the past two years. At that time, I saw it best to bank with them because of these reasons. They had the best account option for campus students. It was very cheap to open an account plus the Visa cards for the student has an artistic design that looked beautiful in my hand. They also had great services for SMEs. The process of getting an account as a business partner was very easy and the process of getting loans required little guarantee other than a constant income. What pushed me away at the time was their lack of a mobile banking option. It made no sense to not be there. I don’t know about their progress of late but I can advise anyone who wants to open an account, to do their research because it is a good contender.