They can improve in their service provision.
This is the body tasked with collecting taxes in Kenya. They have made steps to ensure that most of their services are available online. Some tasks, however, will require that you visit their offices. Their branch in Nakuru is right opposite the highway. There was this time I had to go to their office to make some payments concerning my driving license. It was not a pleasant experience. I got there and there were long lines. Then the lines are not labeled so you don’t know if you’re in the right one. You have to keep asking. Then I had to go to the 4th floor, the elevator was stuffy. The whole place was also stuffy. They have poor ventilation. I had to wait for some time only to be told that I should come back the next day. Not the best service I’ve had in government offices.