Author: Evelyne

I took Bolt from the Airport to Ngong road. The amount on the app was 1030 plus a promo code for 20%.Upon reaching my destination the amount doubled to 2110.i argued with the driver but In the end I paid him only to realize Upon scrolling to the end of the message my destination had been changed to Kiambu by the driver. This is the moment i realized I had been conned I called the driver Immediately but his phone was already off..I immediately reported the same to Bolt company shared all the documentation they required thinking i will be refunded!Instead i have been taken round in circles for the past 2 weeks !! I think this crooked drivers and In cahoots with the company to steal from innocent customers. I cannot recommend them as apart from old ,dirty crooked drivers the company is not interested in customer support but only defends their crooked drivers! TAKE BOLT AT YOUR OWN RISK!!