Family Bank

Family bank is one of the biggest banks in Kenya. It has among the largest number of accounts with branches all over Kenya. Like their name suggests, the banks core values include togetherness. They are there too serve you. Its signature colors are blue and white and you find this theme on all their buildings and in all their waiting areas and offices. I personally have an account with Family bank. Its a current account and I have never experienced and problems since joining about 3 years ago. I frequent the one on kenyatta avenue nakuru. The staff are very friendly, starting the the guard who directs you to want go if you ask him/her or you look confused. They have a lot of lounge chairs which allow for most clients to wait comfortable even when there is a line. They also have many tv screens in the lounge area to keep you entertained while you wait. The staff are also very insightful and always ready to serve your every need. They also have tailor made financial services to suit each customers from SMEs loans to school fees to mortgage. The bank also offer mobile banking although they need to improve on that to be honest. All in all, they are there to serve you.