Stellar reception, amazing staff.
I spent three nights at this hotel with my mum back in 2019 and it was a great stay! Sarova is among Kenya’s first luxury hotels located in Nairobi CBD and a short car ride from sights such as Nairobi National Museum. The most commendable feature about our stay here was the staff. We got a stellar reception on arrival and I was obliged by the service rendered by the hotel for the rest of our stay there. I enjoyed the heated pool on the 5th floor and the spa within the changing rooms which is inclusive of your stay package. You don’t even have to worry about damaging your hair if you’re a lady and you happen to be there with open hair as there is a miniature salon within the changing rooms whose services are well inclusive of the stay package. The key cards to the room were a little problematic and we had to on a number of occasions ask for assistance from staff to get the door to our room to open. Hopefully, they have fixed that. We had lunch in the Thai restaurant on our first day there and the food was lovely but the portions were ridiculously small. Therefore, for the rest of our stay there, we would have lunch and dinner in other restaurants within the CBD then just go back to the hotel room. The breakfast was buffet and it is all-you-can-eat within breakfast hours.