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Our Vision

To enhance the lifestyle of our Eastern African Customers

Our Mission

To supply and support domestic and commercial electronic appliances

About Us

Hotpoint Appliances Ltd was established in 1984. Its first store was located in the Sarit Centre shopping mall in Nairobi.In late 1990s Hotpoint was awarded the Sole Distributorship Agency for LG Electronics. Later on, it went on to acquire agencies for other global brands including Ariston, Westpoint and Kenwood. The company quickly expanded its operations throughout Kenya, and by 2002 is was on the the region’s largest retailers and wholesalers of consumer electronics and entertainment products.Founded on the philosophy of Customer Value and Service. The company’s success is dependent on building and maintaining customer loyalty.Through strong supplier partnerships, we expect to provide customers with quality products featuring the latest technology, while offering unparalleled after-sales service.

3 Reviews for Hotpoint Kenya

Ken Chege

398 Reviews

Quality appliances at your convenience

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3.83/ 5

If you need any electronic device and you want to be sure of its quality and reliability, Hotpoint is the place to go. They have been in Kenya for the longest time and are practically a household name for everything electronic. I can not mention how many items I have in my place or my folk’s place that is from Hotpoint. From ovens to fridges to blenders. If you need it, they’ve got it. I especially like them because of their customer service. Whichever branch you go to, the staff are always keen on showing you the latest device with the best features or the products with the best prices. You can go to their shop for one thing and come out with several products. They know their customer service. They also offer after-sale services like delivering the appliance you have bought, let’s say a fridge, to your doorstep, and help in its installation. For all your electronic needs, I would recommend you visit Hotpoint.

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Wendy N

60 Reviews

Very Hot appliances with slightly cold service.

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4/ 5

Hotpoint appliances limited is a very well known supplier of household electronics all around the country. They have a wide range of products catering for some of your favorite local and international brands. I have always used Hotpoint Kenya but my last interaction with them was not very pleasant. In their stores practically all of them, the products displayed are usually similar and it ranges from TVs,fridges,washing machines,cookers and general home appliances. The stores are pretty clean and the products are selectively arranged depending on the brand and the use so you can be able to compare their qualities before you make a purchase. The last time I visited, like I said, I felt like there was no hospitality. The woman who was attending to me barely paid any attention and I had to wander around the store alone for quite a while. I found that a little baffling because were actually the only customers. This was also the only time something like this had happened. Other times the staff welcomed me so warm heartedly and found out what I wanted so they could give me advice appropriately.I bought a blender from here and it had an issue just six months after using it. It had stopped working and because the warranty was still valid I called them so that they can be able to repair it. Getting them on the phone even before we started the whole repair process was just hectic.The whole process of contacting them up to finally getting my blender replaced was so consuming I don’t think I’d do that again. I know of someone who got a washing machine from here and it was absolutely functional without any problems for three years now.They really had no complaints. To me their products are good but their services are pretty slow any you can get really exhausted .

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Lynne Olonje

83 Reviews

My highly functional cooker awakened the inner constantly sleeping chef in me.

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3.67/ 5

Are you moving into a new house and you are looking for a pretty well known store that would perfectly meet all your requirements in regards to a specific appliance? Or have you already moved in and just weren’t able to get your hands on the appliance of your dreams? Am not necessarily saying your dreams are gonna come true but am willing to make a bet you’d find something cooler. So recently I was on the hunt for an electric cooker and I just couldn’t seem to find what I wanted .I randomly dropped by the hotpoint store in Yaya center and that’s when I saw the perfect cooker for me. It was an ARISTON C911N1 4 gas +2 electric combination cooker. It’s white in color with a very attractive enamel finishing. The oven door is clear and you can see whatever it is you are cooking take shape from the outside . The size is relatively large so you have to take account of the room that you have in your kitchen . The price was 60,000/=. The warranty was twelve months and the installation was free from some of their very professional experts. Genuinely, I wasn’t disappointed. I even nowadays energy that never existed before to get into the kitchen and whip up something to eat. To be honest, ninety percent of the time I just like admiring my pretty little cooker. The staff at the store were very friendly and I particularly remembered the petite Asian woman who served me. She was very gentle and walked through the whole process with me answering all my many ridiculous questions very calmly. The after sale services are a little bit wanting and their communication is very poor. I had to call quite a number of times before I could get through . I haven’t stayed with the cooker for a long time so it would be difficult to comment on the durability but so far so good .The also sell refrigerators, microwaves, washing machines and generally all household electrical appliances .

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